The Look You've Been Waiting For
Velune Collective LLC wants you to love your purchase. Because our products are cosmetic items applied near the eyes, we follow strict guidelines around returns to protect your health and safety.
Unopened Products: If your product arrives damaged, defective, or incorrect, you may request a refund or replacement within 14 days of delivery. Please contact us at velunecollectivebeauty@gmail.com with your order number and a photo of the issue.
Opened Products: For hygiene and safety reasons, we cannot accept returns or offer refunds on any product that has been opened or used. This policy protects all our customers from the risk of contaminated or compromised products.
How to Request a Refund: Email velunecollectivebeauty@gmail.com within 14 days of delivery with your order number and details of the issue. Approved refunds are processed to your original payment method within 5–10 business days.
Order Cancellations: Orders can be cancelled for a full refund only if they have not yet been processed for shipping. Once an order ships, it falls under the policy above.